We have extensive experience with fragile shipments and are used to shipping worldwide.
We wrap each glass individually, then in a cardboard box, itself wrapped with bubble wrap, all overwrapped in another cardboard box.
Deliveries and Shipping Costs
We ship your order the day following receipt of your payment, if it reaches us before 12:00 (noon) excluding items requiring a longer period as indicated in their description.
[Except Saturday, Sunday and public holidays]
- We work with the most qualified professionals depending on the type and volume of products to be transported.
- Please fill in the delivery address as precise as possible: you can receive your purchases at your home, at the office, on vacation, at a third party if it is a gift.
- €6.99 including tax for a standard shipment in mainland France via DPD transport
- €12.99 incl. tax for express delivery in mainland France with CHRONOPOST (delivered the next day before 1 p.m., excluding marked products)
- €14.99 incl. VAT for a shipment to Europe via DPD or CHRONOPOST
- €79.00 incl. tax for shipment to the rest of the world via CHRONOPOST
What to do in case of problem during the reception?
We use the most competent delivery companies, but an accident is unfortunately always possible. If during delivery you notice that the packaging of the parcel is damaged (shock, humidity, etc.) or that the parcel obviously does not correspond to your order (weight, volume, etc.), we ask you to refuse upon receipt and contact us by email the same day to inform us of this problem. To facilitate the entire procedure, we advise you to check, in the presence of the carrier, the condition of the packaging and the contents of the order.
Delivery problems due to the carrier
As part of a delivery by carrier, any anomaly concerning the delivery (damage, missing product, damaged package, broken or damaged products, etc.) must be indicated on the delivery note in the form of "handwritten reservations" and signed . A copy of the voucher must be given to the carrier at the time of delivery, another copy must be kept by the customer. If the carrier uses a specific form, claim it immediately. If the situation justifies it, the customer has the possibility of refusing the goods upon receipt of them. Any refused product must be returned to the carrier as a whole and in its original packaging. In any case, any delivery accepted and not having been the subject of any reservation is deemed to be in conformity and cannot be the subject of a subsequent complaint.
As part of a delivery by Colissimo, any defect in the appearance of the package, in particular a package covered with adhesive from the Post Office during its delivery, must be the subject of a damage report accompanied or not by a refusal of the goods. https://everyverre.com/en/ cannot take into account transport damage if it is not accompanied by a refusal of goods or a damage report from the Post Office.
In the event of delivery of a product that does not correspond to the order (non-compliant product, etc.), we ask you to formulate your complaint:
- The same day: on the delivery slip in the form of "handwritten and signed reservations", the slip must be given to the carrier at the time of delivery.
- No later than the first working day following delivery to https://everyverre.com/en/ and by registered mail with acknowledgment of receipt.
Upon receipt of the complaint, and in order to ensure rapid processing, https://everyverre.com/en/ will assign you a return number for the product(s) concerned and will communicate it to you by email. It is recommended that any return be provided in advance by https://everyverre.com/en/ with the allocation of a return number by email. The return number attached to the return package will facilitate processing.
The Product will be automatically either exchanged subject to availability or refunded if it was not available.
Any claim that is not made in the rules defined above and within the time limits cannot be taken into account and releases https://everyverre.com/en/ from all liability. The exchange costs are the responsibility of https://everyverre.com/en/, except in the event that it turns out that the product taken back does not correspond to the original declaration made by the Customer.
Products used or not returned in perfect condition for resale will not be accepted.
Right to retract
If you are not satisfied with your product, you have the option of using the withdrawal clause and returning the product for an exchange. All you have to do is inform our customer service by email beforehand and within 14 days of the delivery date. If this period normally expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.
In order to allow https://everyverre.com/en/ to define the exact terms of return of the Product, the Customer will inform https://everyverre.com/en/ of his intention to return the Product by email before the expiry of the aforementioned withdrawal period. however, https://everyverre.com/en/ will only accept the exchange of products if all and each of the conditions are met.